Solutions / Agentic operations
Stop gathering the background on every repeat ticket.
Give L1 techs the background on tickets you have already solved. Triage runs the same way across every client, one tenant at a time, and connected tools can’t change anything until you approve that exact call.
Connected tool, Microsoft Intune
Sync device LAP-0142 for Sam Reid
The exact call that will run:
POST/deviceManagement/managedDevices/7f3c2a91/syncDevice
Connected tools can't change anything until you approve that exact call.
- One workflow
- Runs across every client, scoped to one tenant at a time
- Your approval
- Connected tools can’t change anything until you approve that exact call
- UK / EU / US
- Pinned to your region. Stored history can be masked, purged or exported
Senior time goes on background, not fixes.
Repeat tickets start from zero because the context lives elsewhere.
The same background, gathered again.
Engineers re-read history and logs for tickets solved many times before.
Ungoverned AI is a liability.
An AI action in a client tenant that nobody approved is a risk you carry.
Scoped runs, approved call by call.
Workflows that pull the background, draft the step and wait for your approval of each connector call.
One workflow for every client, paused until you approve the call.
Triage runs scoped to one client tenant and stops until you approve the exact call a connected tool will make.
Watch with chapters and transcript
Read the transcript
- A device won't enrol, the ticket is missing detail, and you need a starting point.
- Connect your help desk once.
- Tag the ticket, or schedule a review of your open tickets.
- EtherAssist reads the ticket, its emails and its notes, and writes a triage note.
- Summary, impact and urgency, evidence, what's missing, and next steps.
- What's missing becomes a question, not a guess.
- It suggests the first checks, and drafts an update for you to review.
- In review mode, nothing is posted until an engineer says so.
- Notes stay internal; EtherAssist does not reply to the customer.
- Once it's resolved, draft an SOP, a process diagram or a knowledge article.
- Compliance packs too, from information security to AI governance, drafted for your team to review.
- EtherAssist helps engineers research issues and prepare scripts, and compliance teams draft documents.
- Request an EtherAssist demonstration.
- A ticket with missing detail, and your help desk connected
- Tag a ticket or schedule a review
- The triage note and the questions it asks
- First checks and a drafted update
- Internal notes only, then SOPs and knowledge articles
- Compliance packs, and request a demonstration
See repeat work move at MSP scale.
Watch EtherAssist take a repeat ticket from L1 triage to approved action, with the change log captured along the way.
Repeat tickets stop costing senior hours.
Workflows reuse across every client without crossing tenants.
Repeat tickets stop costing senior hours
L1 opens a ticket and the workflow has already pulled the background.
Every connector write waits for you
Connected tools can’t change anything until you approve that exact call.
Limits your admin sets
Web search off, Microsoft-only sources, IT topics only.
More volume at the same headcount
Senior engineers spend their hours on the tickets that need them.
Start here
Pick one repeat workflow. Start there.
See this working on your own tenant.
Four reasons teams choose us, and how to check each one.
Most AI tools for IT ask you to trust them. EtherAssist shows you the run history instead.
A price you can read.
Published per user. You know the monthly line before anyone calls you.
EtherAssist: £16.00 per user per month
Try it on your own work today.
Ask a real question from your week and see the governed answer, and its run history, in the first session.
14-day trial, no credit card. Pinned to your region: UK, EU or US.
Three jobs, one supplier.
Microsoft cost and Windows 365, governed AI for IT, and app packaging. One security review and one renewal.
EtherInsights, EtherAssist and EtherApps Forge, each on Microsoft Marketplace
Evidence, not assertion.
A published study of 3,261 packaging cases, 90.68% built automatically, and certification for security, quality and AI management.
ISO 27001, ISO 9001 and ISO/IEC 42001
A UK software company for the Microsoft estate. Listed by Microsoft as a Windows 365 partner, on Microsoft Marketplace, and certified to ISO 27001, ISO 9001 and ISO/IEC 42001.
About EfficientEther
Pick one repeat workflow. Start there.
Every connector write waits for your approval of that exact call.
£16.00per user / month
Standard plan, billed monthly. A metered token plan is also available.
Questions people ask first.
Microsoft facts on this page are checked against Microsoft Learn. Glossary of terms
It changes what your L1 and L2 techs can complete without escalating. When repeat tickets stop pulling senior hours into background-gathering, utilisation shifts and you handle more client volume before the headcount line moves.
Guides and analysis on this topic
Read the blog
IT operations · 30 Sept 2026
AI Wrote the Script. Who Signs It Off?
AI can write a remediation script in seconds. Most organisations have no rule for who approves it, what the reviewer checks, or what evidence is kept.
Read article
IT operations · 18 May 2026
What Is Agentic AI? A Practical Guide for IT Teams
Agentic AI plans, uses tools, and prepares actions. In IT, it only works when scope, approval, audit history, and human review stay clear.
Read article
Product updates · 16 Feb 2026
EfficientEther Adds Agentic Workflows to EtherAssist
EtherAssist adds agentic workflows so IT and compliance teams can run governed multi-step operational tasks with oversight and evidence.
Read articlePut it on a real ticket this week.
Start on your own, see it with a practitioner, or ask the question procurement will ask. Every path has a person behind it and a published price.
- TodayA sign-in link by email, then choose UK, EU or US hosting.
- First five minutesAsk a real support or compliance question and see the run history.
- Day 14No card on file, so the trial simply ends if you do nothing.
Put governed AI to work on your support queue.
Ask a real question from your week. Every answer keeps a run history you can show to compliance.
- 14-day trial
- No credit card
- UK, EU or US hosting, chosen at setup
- ISO 27001, 9001 and 42001
Next: a sign-in link by email, then choose your hosting region and ask your first question.
Prefer to see it first? Watch the 90 second tour