EfficientEther
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Solutions / IT operations and compliance

Support day-two IT operations faster without losing control.

EtherAssist helps IT operations and compliance teams with triage, documentation and evidence preparation, working from live Intune data. Your admin sets the limits: web search off, Microsoft-only sources, IT topics only.

14-day trialNo credit cardUK, EU or US hosting

Or book a demo

Faster
First-touch triage with tenant-scoped answers and live Intune data
Your approval
Connected tools can’t change anything until you approve that exact call
UK / EU / US
Pinned to your region, chosen on day one

Repeat work quietly absorbs specialist time.

The same questions and fixes land on the same people every week.

What is happening

Knowledge stays in heads.

Fixes are rarely written down in a way the next person can reuse.

Why it gets missed

Generic AI raises a trust question.

Pasting tenant details into general tools creates a data and audit problem.

What good looks like

Governed AI, inside limits you set.

Answers from live Intune data, connector writes that wait for your approval of each call, and history you can mask, purge or export.

The same ticket, answered once.

EtherAssist pulls the solved ticket and tenant context, drafts the fix and waits for your approval before a connected tool runs it.

Watch with chapters and transcript

Read the transcript
  1. A device won't enrol, the ticket is missing detail, and you need a starting point.
  2. Connect your help desk once.
  3. Tag the ticket, or schedule a review of your open tickets.
  4. EtherAssist reads the ticket, its emails and its notes, and writes a triage note.
  5. Summary, impact and urgency, evidence, what's missing, and next steps.
  6. What's missing becomes a question, not a guess.
  7. It suggests the first checks, and drafts an update for you to review.
  8. In review mode, nothing is posted until an engineer says so.
  9. Notes stay internal; EtherAssist does not reply to the customer.
  10. Once it's resolved, draft an SOP, a process diagram or a knowledge article.
  11. Compliance packs too, from information security to AI governance, drafted for your team to review.
  12. EtherAssist helps engineers research issues and prepare scripts, and compliance teams draft documents.
  13. Request an EtherAssist demonstration.
  1. A ticket with missing detail, and your help desk connected
  2. Tag a ticket or schedule a review
  3. The triage note and the questions it asks
  4. First checks and a drafted update
  5. Internal notes only, then SOPs and knowledge articles
  6. Compliance packs, and request a demonstration

Sound starts when you press playCaptions on

See operations workflows.

A tour of EtherAssist for tenant-aware troubleshooting, workflow execution, and reviewable day-two history.

See operations workflows.

Faster answers, inside limits your admin sets.

Tenant-aware triage from live Intune data, and connected tools that wait for your approval of each change.

EtherAssist chat producing a troubleshooting checklist
A governed answer in EtherAssist

Lower escalation pressure

Faster answers and more consistent handling of repeat issues.

Live Intune data

Answers built from the device state in your tenant now, not a pasted export.

Your approval on every connector write

Connected tools can’t change anything until you approve that exact call.

History you control

Stored history can be masked, purged on a schedule, or exported per user.

Start here

Turn operational pressure into controlled execution

See this working on your own tenant.

Try it freeBook a demoExplore EtherAssist

Four reasons teams choose us, and how to check each one.

Most AI tools for IT ask you to trust them. EtherAssist shows you the run history instead.

A price you can read.

Published per user. You know the monthly line before anyone calls you.

EtherAssist: £16.00 per user per month

Try it on your own work today.

Ask a real question from your week and see the governed answer, and its run history, in the first session.

14-day trial, no credit card. Pinned to your region: UK, EU or US.

Three jobs, one supplier.

Microsoft cost and Windows 365, governed AI for IT, and app packaging. One security review and one renewal.

EtherInsights, EtherAssist and EtherApps Forge, each on Microsoft Marketplace

Evidence, not assertion.

A published study of 3,261 packaging cases, 90.68% built automatically, and certification for security, quality and AI management.

ISO 27001, ISO 9001 and ISO/IEC 42001

A UK software company for the Microsoft estate. Listed by Microsoft as a Windows 365 partner, on Microsoft Marketplace, and certified to ISO 27001, ISO 9001 and ISO/IEC 42001.

About EfficientEther
EtherAssist

Turn operational pressure into controlled execution.

Compliance support is evidence preparation, without certification guarantees.

£16.00per user / month

Standard plan, billed monthly. A metered token plan is also available.

  • 14-day trial
  • No credit card
  • UK, EU or US hosting
Try it freeOr book a demo first

Questions people ask first.

Microsoft facts on this page are checked against Microsoft Learn. Glossary of terms

A controlled workflow starts with a ticket, log, or knowledge request, then uses EtherAssist to support triage, runbook preparation, documentation, and evidence capture. The useful output is a reviewable record: what was asked, what was prepared, and what evidence remains for later review.

Guides and analysis on this topic

Read the blog
AI Wrote the Script. Who Signs It Off?

IT operations · 30 Sept 2026

AI Wrote the Script. Who Signs It Off?

AI can write a remediation script in seconds. Most organisations have no rule for who approves it, what the reviewer checks, or what evidence is kept.

Read article
After Go-Live, the Queue Gets Heavier: The Hidden Workload of Modern IT Operations

IT operations · 2 Apr 2026

After Go-Live, the Queue Gets Heavier: The Hidden Workload of Modern IT Operations

Deployment may end the project, but day-two support determines whether IT teams keep pace without adding headcount.

Read article
EfficientEther Adds Agentic Workflows to EtherAssist

Product updates · 16 Feb 2026

EfficientEther Adds Agentic Workflows to EtherAssist

EtherAssist adds agentic workflows so IT and compliance teams can run governed multi-step operational tasks with oversight and evidence.

Read article

Put it on a real ticket this week.

Start on your own, see it with a practitioner, or ask the question procurement will ask. Every path has a person behind it and a published price.

  • TodayA sign-in link by email, then choose UK, EU or US hosting.
  • First five minutesAsk a real support or compliance question and see the run history.
  • Day 14No card on file, so the trial simply ends if you do nothing.

Put governed AI to work on your support queue.

Ask a real question from your week. Every answer keeps a run history you can show to compliance.

Try it free
  • 14-day trial
  • No credit card
  • UK, EU or US hosting, chosen at setup
  • ISO 27001, 9001 and 42001

Next: a sign-in link by email, then choose your hosting region and ask your first question.

Prefer to see it first? Watch the 90 second tour