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EtherAssist film

EtherAssist: an AI assistant for IT professionals

A ticket with missing detail becomes a triage note an engineer reviews. EtherAssist asks what is missing and drafts an update. Nothing posts without approval.

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Notes

  • Documents come from each user's own library.
  • Drafts are for the engineer to review and test.
  • The audit log records sign-ins, connector calls, role and policy changes and requests to change the AI processing region. It does not record prompts, answers or documents.
  • The region setting covers AI processing only.

Chapters

  1. 0:00A ticket with missing detail, and your help desk connected
  2. 0:13Tag a ticket or schedule a review
  3. 0:25The triage note and the questions it asks
  4. 0:39First checks and a drafted update
  5. 0:50Internal notes only, then SOPs and knowledge articles
  6. 1:03Compliance packs, and request a demonstration

Transcript

  1. 0:02A device won't enrol, the ticket is missing detail, and you need a starting point.
  2. 0:09Connect your help desk once.
  3. 0:13Tag the ticket, or schedule a review of your open tickets.
  4. 0:18EtherAssist reads the ticket, its emails and its notes, and writes a triage note.
  5. 0:25Summary, impact and urgency, evidence, what's missing, and next steps.
  6. 0:34What's missing becomes a question, not a guess.
  7. 0:39It suggests the first checks, and drafts an update for you to review.
  8. 0:45In review mode, nothing is posted until an engineer says so.
  9. 0:50Notes stay internal; EtherAssist does not reply to the customer.
  10. 0:56Once it's resolved, draft an SOP, a process diagram or a knowledge article.
  11. 1:03Compliance packs too, from information security to AI governance, drafted for your team to review.
  12. 1:11EtherAssist helps engineers research issues and prepare scripts, and compliance teams draft documents.
  13. 1:19Request an EtherAssist demonstration.