Solutions / SMB AI assistant
AI help for small businesses that need answers, not extra admin.
EtherAssist helps small teams turn everyday questions, customer replies, notes, policies and checklists into clear next steps, working from the Microsoft 365 you already pay for.
A customer wants a refund. What do we send them?
Here is a reply you can send today:
Thanks for getting in touch. Once the item is back with us we will check it and refund you within our policy window. We will email you as soon as it is done.
History purged every 90 days. Export it per person whenever you need to.
- Minutes
- To start asking practical business questions
- One place
- For drafts, checklists, answers and notes your team can reuse
The same questions keep coming back.
Small teams answer the same customer, staff and supplier questions again and again.
Knowledge sits in one person’s head.
How refunds, onboarding and handovers work is rarely written down.
General AI needs a clear route.
Open-ended tools help, but busy owners need practical prompts and reusable answers.
Reusable answers, in what you already pay for.
Drafts, checklists and answers built from your Microsoft 365, ready for the next time.
Answer the question once, and keep the answer.
A repeat question becomes a checklist the team saves, ready the next time someone asks.
Watch with chapters and transcript
Read the transcript
- A device won't enrol, the ticket is missing detail, and you need a starting point.
- Connect your help desk once.
- Tag the ticket, or schedule a review of your open tickets.
- EtherAssist reads the ticket, its emails and its notes, and writes a triage note.
- Summary, impact and urgency, evidence, what's missing, and next steps.
- What's missing becomes a question, not a guess.
- It suggests the first checks, and drafts an update for you to review.
- In review mode, nothing is posted until an engineer says so.
- Notes stay internal; EtherAssist does not reply to the customer.
- Once it's resolved, draft an SOP, a process diagram or a knowledge article.
- Compliance packs too, from information security to AI governance, drafted for your team to review.
- EtherAssist helps engineers research issues and prepare scripts, and compliance teams draft documents.
- Request an EtherAssist demonstration.
- A ticket with missing detail, and your help desk connected
- Tag a ticket or schedule a review
- The triage note and the questions it asks
- First checks and a drafted update
- Internal notes only, then SOPs and knowledge articles
- Compliance packs, and request a demonstration
See EtherAssist for small business work.
Watch how a small team can use EtherAssist to turn a question into a clear answer, draft, or next step.
Start small and prove the value.
The free trial lets a small team test real tasks before a sales conversation.
Answer repeat questions faster
Clearer responses to common customer, staff and supplier questions.
Draft useful business material
First drafts of policies, procedures, checklists and replies.
Keep work moving when the owner is busy
A place for the team to create sensible next steps.
Start small and prove value
Use the free trial on real work, then decide.
Start here
Try EtherAssist on the task that keeps coming back.
See this working on your own tenant.
Four reasons teams choose us, and how to check each one.
Most AI tools for IT ask you to trust them. EtherAssist shows you the run history instead.
A price you can read.
Published per user. You know the monthly line before anyone calls you.
EtherAssist: £16.00 per user per month
Try it on your own work today.
Ask a real question from your week and see the governed answer, and its run history, in the first session.
14-day trial, no credit card. Pinned to your region: UK, EU or US.
Three jobs, one supplier.
Microsoft cost and Windows 365, governed AI for IT, and app packaging. One security review and one renewal.
EtherInsights, EtherAssist and EtherApps Forge, each on Microsoft Marketplace
Evidence, not assertion.
A published study of 3,261 packaging cases, 90.68% built automatically, and certification for security, quality and AI management.
ISO 27001, ISO 9001 and ISO/IEC 42001
A UK software company for the Microsoft estate. Listed by Microsoft as a Windows 365 partner, on Microsoft Marketplace, and certified to ISO 27001, ISO 9001 and ISO/IEC 42001.
About EfficientEther
Try EtherAssist on the task that keeps coming back.
Plain language, so owners can judge value without technical setup.
£16.00per user / month
Standard plan, billed monthly. A metered token plan is also available.
Questions people ask first.
Microsoft facts on this page are checked against Microsoft Learn. Glossary of terms
No. This route is for small-business users who want clear help with questions, drafts, checklists, notes, and everyday admin.
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Read articlePut it on a real ticket this week.
Start on your own, see it with a practitioner, or ask the question procurement will ask. Every path has a person behind it and a published price.
- TodayA sign-in link by email, then choose UK, EU or US hosting.
- First five minutesAsk a real support or compliance question and see the run history.
- Day 14No card on file, so the trial simply ends if you do nothing.
Put governed AI to work on your support queue.
Ask a real question from your week. Every answer keeps a run history you can show to compliance.
- 14-day trial
- No credit card
- UK, EU or US hosting, chosen at setup
- ISO 27001, 9001 and 42001
Next: a sign-in link by email, then choose your hosting region and ask your first question.
Prefer to see it first? Watch the 90 second tour